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Bank of Ireland 365 online and mobile app cookie Policy

This is a summary of how we use cookies and other online technologies in the Bank of Ireland mobile app. It should be read along with our Data Privacy Notice which can be found at https://www.bankofireland.com/privacy/data-protection-notice/

The words we, our and us mean Bank of Ireland and Bank of Ireland Group plc. The word cookie in this document can also refer to pixels, tags or software development kits (SDKs).

What are cookies?

Cookies are small pieces of information we place on your device when you use our app. Some of these cookies can be recognised by websites when you visit them. This can help keep track of your preferences, and also helps us keep our website and apps secure. SDKs are software tools which enable us to track, report and analyse the use of our mobile app.

How do we use them?

Our cookies help to give you a better banking experience through improved services like live chat, and better security. Cookies also enable us to show you ads that you may find useful.

How long do the cookies last?

Session cookies are used only while you are logged in to the app. Persistent cookies are stored until a specific expiry date or until you delete them.

Whose cookies?

First party cookies are from Bank of Ireland and are only used by us. Third party cookies are owned by other organisations such as advertising partners.

Categories of cookies we use

Necessary cookies allow you to use secure areas of our apps. They are necessary to provide the online services customers want and they are set automatically if you use our apps. The mobile app uses the cookies listed here and a software development kit called FraudNet for essential background functions. These include session management, network load balancing, web access firewall, authentication and fraud prevention. They are not used to track user activity. We believe that these cookies are necessary for a better and safer customer experience, and do not need prior consent from the customer.

Full list of necessary cookies:

Cookie name Cookie description and details
AppDynamics AppDynamics is owned by Cisco and gathers performance information so that we can keep our websites running smoothly. It lasts for as long as you are logged in to the app.
Xtremepush Xtremepush gathers information so that we can send you push notifications in the app, if enabled. It lasts for as long you are logged in to the app.
TS01xxxxxxx TS01xxxxxxx is owned by our mobile app and 365 online and is used to ensure the correct server processes your traffic. It lasts for as long as you are logged in to the app.
eupubconsent eupubconsent is owned by the IAB Europe Transparency & Consent Framework. It stores your consent to the data collection purposes, and holds an encrypted consent string that our participating partners can read to determine your consent. It lasts one year.
ADRUM_BTs;

ADRUM_BT1;

ADRUM_BTa		 These cookies are owned by our mobile app and 365 online for technical monitoring and application performance. They last for as long as you are logged in to the app.
OptanonConsent OptanonConsent is owned by OneTrust. It stores information about the categories of cookies on the site, and whether we have your consent for each category. This means we can stop cookies from being set if you have not given consent. It lasts one year, so when you return to the site your preferences will be remembered. It contains no information that can identify you.
JSESSIONID JSESSIONID is a general purpose platform session cookie owned by our mobile app and 365 online. It is used to uniquely and securely identify your traffic to the server. It lasts for as long as you are logged in to the app.
BoIafinityDC BoIafinityDC is owned by our mobile app and 365 online. It ensures the correct server processes your traffic. It lasts for as long as you are logged in to the app.
VIPAn/VIPBn VIPAn/VIPBn are owned by our mobile app and 365 online. They ensure the correct server processes your traffic. They lasts for as long as you are logged in to the app.

Performance cookies collect information about how you use our apps. They tell us which pages you go to most often, and whether you get error messages. Any information stored by performance cookies does not personally identify you.

Google Analytics cookies help us to measure our app’s performance. They show us how customers use the app, how long they stay on, where they came from, and whether they are new or returning users. By opting out of performance cookies, you also opt out of Google Analytics cookies.

Full list of performance cookies:

Cookie name Cookie description and details
_gat_UA _gat_UA is owned by Google Analytics and is a pattern-type cookie. The pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie used to limit the amount of data recorded by Google on high traffic volume websites. It lasts for two years.
_gid _gid is owned by Google Analytics. It appears to store and update a unique value for each page visited, and lasts for one day.
_gat _gat is owned by Google Analytics and is used to throttle the request rate, limiting the collection of data on high traffic sites. It lasts for 10 minutes.
_ga _ga is owned by Google Analytics and used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports. By default it is set to expire after two years, but is customisable by website owners.
_gaexp_rc _gaexp_rc is owned by Google Analytics and lasts for 90 days.
_gclxxxx _gclxxxx is owned by Google Analytics and is a conversion tracking cookie. It lasts for 90 days.
ctc ctc is owned by Clinch. It identifies returning visitors to the site. It contains a unique ID that identifies the person to the site. It is only stored on a visitor‘s device if they have been shown an appropriate cookie banner message and have agreed to the message, and we have recorded off an explicit consent against the visitor‘s CRM record. It lasts for two years. If a visitor does not agree or ignores the cookie message, then no implicit consent is recorded and this cookie is not stored on the visitor‘s device.
ctc_session ctc_session is owned by Clinch. It is the platform’s main session cookie and ties together all activity (page views, forms, etc) and interactions that a visitor has (identified by the ctc cookie above) in one session or visit to the site. This cookie is only created and stored on a visitor’s device if they have consented to the ctc cookie. Both of these performance cookies work with each other for the same purpose. It lasts for as long as you are logged in.
isDSTObserved isDSTObserved is part of the Dynamics 365 platform and is owned by Microsoft. It lasts for as long as you are logged in.
sc_at sc_at is owned by Snapchat and is associated with embedding content from Snapchat. It lasts for one year.
__cfduid __cfduid is owned by Pingdom and tracks a website’s performance. It lasts for six months.
ASP.NET_SessionId ASP.NET_SessionId is owned by Microsoft. It is a general purpose session cookie, used by sites written with Microsoft .NET-based technologies. Usually used to maintain an anonymised user session by the server. It lasts for as long as you are logged in.

Functional cookies allow us to remember choices that you have previously made, like your preferred language or changes to text size. These cookies can keep track of progress when you’re completing online application forms, and help provide services you’ve asked for, like enabling video. We currently do not use functional cookies on our mobile app.

Advertising or targeting cookies help us make our advertising more relevant to you. If you do not allow these cookies, the advertising you see may be less relevant for you. Our advertising partners can also use these cookies to show you relevant adverts on other websites, based on the products and services that you have shown an interest in while using our app. You may also see advertising for BoI on other websites. We currently do not use advertising or targeting cookies on our mobile app.

How can you manage cookies?

When you use our 365 online service or mobile app, you can choose to allow all cookies, or manage them through your cookie settings. You have the option of selecting the categories of cookies (apart from necessary ones) that you want to allow. You can change your mind at any time. Please note that these preferences only apply to our 365 online and mobile app services. Manage your cookie settings

Questions, comments, requests or complaints? Our Data Protection Officer can help.

Republic of Ireland customers
Telephone: + 3 5 3 (0)1 6 8 8 3 6 7 4
Postal address: Bank of Ireland, PO Box 12940, Dublin 18

Northern Ireland and Great Britain customers
Postal mail: PO Box 3191, 1 Temple Quay, Bristol, BS1 9HY
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Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland trading as The Mortgage Store - powered by Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland (UK) plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bank of Ireland Life is a trading name of New Ireland Assurance Company plc. New Ireland Assurance Company plc trading as Bank of Ireland Life is regulated by the Central Bank of Ireland. Life assurance and pension products are provided by New Ireland Assurance Company plc trading as Bank of Ireland Life. Bank of Ireland is a tied agent of New Ireland Assurance Company plc trading as Bank of Ireland Life for life assurance and pensions business. Bank of Ireland Mortgage Bank trading as Bank of Ireland Mortgages is regulated by the Central Bank of Ireland.